Customer Care :-
l Respond promptly and courteously to customer inquiries via phone, email or chat.
l Provide accurate information about products, services, and company policies to customers.
l Assist customers in troubleshooting technical issues and provide solutions.
l Process customer orders, returns, exchanges, and refunds efficiently.
l Collaborate with other teams (e.g., sales, technical support) to resolve complex customer issues.
Problem Resolution:
l Listen attentively to customer complaints or concerns and empathize with their situation.
l Investigate and analyze customer issues to identify root causes and provide appropriate solutions
l Escalate unresolved problems or complex issues to the relevant departments or higher-level support.
Customer Relationship Management:
l Build and maintain positive relationships with customers through personalized interactions.
l Proactively follow up with customers to ensure their satisfaction and address any additional needs.
l Keep accurate records of customer interactions, transactions, comments, and complaints.
Quality Assurance:
l Adhere to company policies, procedures, and service standards.
l Follow predefined scripts and guidelines to maintain consistency and quality of customer interactions.
l Participate in quality assurance programs to identify areas for improvement and ensure service excellence.
Qualifications:
l Graduate or a degree in a relevant field is a added advantage.
l Proven customer support experience or experience in a similar role.
l Excellent communication skills, both verbal and written.
l Strong problem-solving and decision-making abilities.
l Ability to handle challenging or irate customers with patience and professionalism.
l Proficiency in using customer support software, CRM systems, and MS Office.
l Strong multitasking and time management skills.
l Availability to work flexible schedules, including evenings, weekends, and holidays.
Job Type: Full-time
Salary: ₹250,000.00 - ₹300,000.00 per year
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
Supplemental pay types:
- Shift allowance
Ability to commute/relocate:
- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
- Diploma (Preferred)
Experience:
- total work: 2 years (Preferred)
- Customer service: 2 years (Preferred)
Language:
- English (Preferred)
Work Location: In person
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