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About Freshokartz Agri Products Pvt. Ltd.:Freshokartz is a trailblazing Agri-Commerce platform that empowers rural entrepreneurs through a franchise model, offering a wide range of agri inputs, insurance, loans, and other services. As a Call Centre Executive, you will be a vital link between our company and our valued franchise partners, ensuring seamless communication and support.
Position: Call Centre Executive
Location: Jaipur
Role Overview:As a Call Centre Executive at Freshokartz, you will play a key role in maintaining and enhancing relationships with existing franchise partners while also contributing to the expansion of our franchise network. Your communication skills and customer-centric approach will drive collaboration, ensuring that our franchisees have the necessary resources and information to succeed.
Key Responsibilities:
1. Franchise Partner Management:
- Act as the primary point of contact for our existing franchise partners, addressing their queries, concerns, and needs promptly and professionally.
- Establish strong rapport with franchisees to foster a sense of partnership and mutual success.
2. New Franchise Onboarding:
- Reach out to potential new franchise partners, presenting Freshokartz's value proposition and benefits.
- Assist in the onboarding process, guiding new partners through the franchise model and service offerings.
3. Communication and Support:
- Provide timely and accurate information to franchise partners regarding product updates, promotions, training, and any other relevant details.
- Troubleshoot issues, resolve complaints, and ensure a positive overall experience for franchisees.
4. Data Management:
- Maintain accurate records of all interactions with franchise partners in the CRM system.
- Track feedback, inquiries, and trends to identify areas for improvement and process enhancement.
5. Collaboration:
- Collaborate closely with the sales, marketing, and operations teams to ensure consistent messaging and effective support to franchise partners.
- Contribute to the development of materials, guides, and resources that assist franchisees in their business operations.
Qualifications and Requirements:
- High school diploma or equivalent (Bachelor's degree preferred).
- Proven experience in a call centre or customer service role.
- Excellent verbal and written communication skills.
- Ability to build and maintain positive relationships with diverse stakeholders.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in using CRM software and Microsoft Office Suite.
Benefits:
- Competitive salary and performance-based incentives.
- Opportunity to contribute to the growth of rural entrepreneurship.
- Collaborative and inclusive work environment.
- Training and development resources to enhance your customer service skills.
If you're passionate about providing exceptional customer service, fostering successful partnerships, and being part of a company that empowers rural entrepreneurs, Freshokartz Agri Products Pvt. Ltd. welcomes you to join our team as a Call Centre Executive. Apply now and help us make a meaningful impact in the agri-commerce sector.
Job Type: Full-time
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Paid time off
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- Technical support: 1 year (Required)
- tele sales: 1 year (Preferred)
- total work: 1 year (Preferred)
Language:
- Hindi (Preferred)
Work Location: In person
