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We are looking for a Front office executive to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Front-office executive tasks include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have an aptitude for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks.
- Inform customers about payment methods and verify their credit card data.
- Maintain guest’s information.
- Welcome guests upon their arrival and allot rooms.
- Provide information about the resort, available rooms, rates, and amenities.
- Reply to guests’ complaints in a timely and professional manner.
- Coordinate with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
- Maintain updated records of bookings and payments.
Requirements and skills
- Work experience in a similar role
- Customer service attitude
- A degree in hotel management is a plus.
- Excellent interpersonal and communication skills.
- Ability to observe business etiquette and maintain a professional appearance.
- Excellent skill to create a welcoming environment.
Job Type: Full-time
Salary: ₹14,000.00 - ₹20,000.00 per month
Benefits:
- Food provided
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
- Yearly bonus
Work Location: In person
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