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Telecallers discuss with potential customers to inform them of the company’s offerings and services. One should ensure the prospects know the brand along the journey and influence them to enter the sales funnel. Additionally, they engage with existing customers to collect data on the impacts of the company’s merchandise or services, which they subsequently relay to the relevant divisions to improve the user experience. A telecaller may also carry out the following tasks:
- Interacting via various channels, such as live chat, emails, social media, and direct calls
- Modifying sales pitches in response to customer demand
- Acquiring and retaining contact information databases
- Put forward suggestions in accordance with the requirements of the consumer
- Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action.
Telecaller Skills And Qualifications
Persuasive, tenacious, and adaptive individuals make for successful telecallers. They are better able to provide a positive first impression when telecallers are proactive and goal-oriented. Additional credentials and skills for a telecaller include:
- Strong communication abilities
- Exceptional communication and the capacity to switch up speaking approach
- The capacity to adjust to challenging circumstances
- The capacity to adjust to challenging circumstances
- Having a firm understanding of the products or services the business provides
- Ability to listen and solve problems
- Ability to cope with rejection while remaining calm
- Outstanding capacity to manage conflicts and address grievances during negotiations
Job Type: Full-time
Benefits:
- Flexible schedule
- Leave encashment
Schedule:
- Day shift
Ability to commute/relocate:
- Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
Experience:
- total work: 1 year (Preferred)
Speak with the employer
+91 9013688607
