Managing large amounts of inbound and outbound calls in a timely manner
Following instruction when handling different topics
Identifying customers’ needs, clarify information, research every issue and providing solutions
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Requirements and skills
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree
Job Types: Full-time, Permanent, Fresher
Salary: ₹9,518.81 - ₹18,627.01 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Weekend only
Supplemental pay types:
- Performance bonus
- Yearly bonus
Language:
- Hindi (Preferred)
Ability to Commute:
- New Delhi, Delhi (Required)
Ability to Relocate:
- New Delhi, Delhi: Relocate before starting work (Required)
Speak with the employer
+91 8077242257
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