Job Title: Customer Relationship Executive
Airveda is a mission based company helping people breathe well, live well. We build end to end air quality monitoring IOT systems for indoor as well as outdoors helping grow citizen awareness and actions, as well as enabling schools, offices etc to provide healthier environments for their occupants.
Learn more at : https://www.airveda.com
Location: Gurgaon
Job Type: Full-time, Working from Office.
Job Summary
We are seeking a highly motivated and customer-focused Customer Service Executive for our Post Sales Servicing team. The ideal candidate will have a passion for exceeding customer expectations, resolving issues, and maintaining strong relationships with our B2B clients.
Key Responsibilities:
- Build and maintain strong relationships with assigned clients to ensure customer satisfaction and loyalty.
- Provide exceptional post-sales support to clients, including order tracking, product inquiries, and issue resolution.
- Investigate and resolve customer complaints or concerns promptly and professionally, ensuring issues are resolved to the customer's satisfaction.
- Develop a deep understanding of our products and services to effectively address client inquiries and provide expert guidance.
- Communicate with clients through various channels, including email, phone, and chat, ensuring a high level of responsiveness and professionalism.
- Accurately document all customer interactions, including issues, resolutions, and follow-up actions.
- Collaborate with the sales and technical teams to ensure seamless post-sales service delivery.
- Gather and report customer feedback to the relevant departments to improve products and services continually.
- Stay up-to-date with product knowledge, industry trends, and best practices in customer service.
Qualifications and Requirements:
- Bachelor's degree required; Bachelor’s degree in engineering is a plus since our products are technical.
- Proven experience in a customer service role, preferably in a B2B setting.
- Exceptional interpersonal and communication skills.
- Strong problem-solving abilities
- Excellent multitasking abilities, exceptional organizational skills, and acute attention to detail.
- Proficiency in CRM software and Microsoft Office suite.
- Ability to work independently and as part of a team.
- Customer-centric mindset with a commitment to delivering outstanding service.
- Willingness to adapt and learn in a fast-paced environment.
How to Apply:
If you are passionate about providing top-notch customer service and want to be part of a dynamic team at Airveda , please send your resume and a cover letter detailing your relevant experience to hr@airveda.com.
Please include "Customer Service Executive Application - [Your Name]" in the subject line.
Airveda is an equal opportunity employer and values diversity in the workplace. We encourage candidates of all backgrounds to apply.
Job Type: Full-time
Pay: From ₹200,000.00 per month
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
Speak with the employer
+91 8908194976
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