Urban Milker is seeking a highly motivated Customer Success Intern to join our team. This is a remote position, with preference given to candidates located in or near Katihar.
Key Responsibilities:
- Call Urban Milker customers daily to encourage app installation and prompt payment of milk bills
- Monitor deliveries in the app and ensure they are marked as completed
- Update operations tracking sheets on a daily basis
- Review customer accounts for due payments and contact customers to request payment
- Compile lists of customers with overdue payments to share with delivery team
- Contact new customers acquired through the app and ensure successful onboarding
- Additional administrative duties related to customer account management
Qualifications:
- Pursuing undergraduate degree in marketing, business, or related field
- Strong communication and interpersonal skills
- Basic computer skills including MS Office and CRM platforms
- Strong phone manner and ability to communicate with customers
- Proficient with CRM platforms and billing systems
- Highly organized with ability to manage competing priorities
- Self-motivated with ability to work independently in a remote environment
This is an excellent opportunity for a motivated individual to gain hands-on experience in customer retention and account management. As our Customer Success Intern, you will have a direct impact on customer satisfaction and revenue growth through diligent account coordination.
Job Types: Part-time, Fresher, Internship
Part-time hours: 20-30 per week
Salary: ₹5,000.00 - ₹8,000.00 per month
Schedule:
- Day shift
- Fixed shift
- Morning shift
Work Location: In person
Expected Start Date: 01/12/2023
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